Temple Book
Refund Policy
Last updated: 19 July 2026
This Refund Policy explains when refunds may be issued for Temple Book bookings, shop orders, and related payments. Temple-specific or listing-specific rules shown at checkout take priority when stricter.
1. General
Refunds depend on the service type, temple/partner policy, and how far in advance you cancel. Payment gateway fees or non-refundable temple charges may be deducted where disclosed.
2. Puja, seva, and darshan bookings
If a listing shows a refund window, cancellations within that window may be eligible for a full or partial refund. After the window closes, or after the service date/time has passed, bookings are generally non-refundable unless the temple cancels the service.
3. Festival and event tickets
Event tickets are often non-refundable after purchase or after a published cut-off. If an event is cancelled or rescheduled by the organiser, we will follow the organiser’s refund or credit instructions.
4. Donations
Confirmed donations are generally non-refundable. If a payment was duplicated due to a technical error, contact support with your transaction reference for review.
5. Shop and prasadam orders
Unused, unshipped orders may be cancellable for refund as described under Cancellation and Shipping policies. Damaged or incorrect items should be reported promptly with photos for assessment.
6. How refunds are paid
Approved refunds are returned to the original payment method within 5–10 business days after approval, subject to your bank or wallet provider. Temple Book will notify you when a refund is initiated.
7. How to request a refund
Use Help in your dashboard, open the booking/order details, or email support@sriseva.in with your booking/order ID and reason.
Questions? Contact us or email support@sriseva.in.
